[Resolved] Mswipe Technologies — took huge money from my account

Ganesan Guruswamy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600115

Sir/ madam,
Due to heavy loss in my business i have closed my business and mswipe account on april 2018. The mswipe sales rep took my device and he told i will get the confirmation my sms. After that i have not gotten any confirmation.
But in the year 2018 mswipe took around 4000 rs from my account via auto debit. I have attached the statement for the same.
In the year 2019 mswipe took around 6430 rs from my account via auto debit. I have attached the statement for the same.
Even i noticed there are lots of double & triple times debited from my account for the same month.
All the above transaction i came to know recently and i compliant to mswipe. They mentioned i have not returned my device. But, the mswipe sales rep collected my device. Since i do not have proof, they told me to pay 2500 online so that my account gets closed and i will get my account closure confirmation. So, i paid but till now i have not gotten my confirmation. I have the following question before i took this to legal case to claim my amount as well as consumer court
1. Why i have not gotten confirmation since i returned by device?
2. Since no business transaction happened after 2018 april why there is auto debit amount increased as well as double & trible debit in the same month till date?
3. Now even after complaint and paid 2500 rs for not returned the device i have not got confirmation?

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Feb 7, 2020

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, we have share the merchant details to our Rent team to investigate on his issue. Please refer the request number TBK[protected] for your reference and allow us some time, we assure you that your issue will be resolved you our team at the earliest.

Your patience & cooperation in this regard will be highly appreciated. If you have any further questions or concerns, please do not hesitate to contact us on[protected].
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