[Resolved]  Mswipe Technologies — unauthorised deduction of money

Address:Kolkata, West Bengal, 700007

My name is shiv prakash dhanuka. I have 2machines of mswipe technology but recently there was unauthorised deduction of money that was taking place continously after every transaction so i complaint on the tollfree number and they asured it wont be repeated anymore. And they asured me that they wont charge any rentals from me anymore for the life time yet every month they are charging the rentals that too more than once. This is continously happening on every transaction. On top of that they claim that they will charge only 0.4% of the total amount above 2500/- but when i am taking a transaction of 2500/- i am only receving 1202/- amount. And they dont have a clear explanation of the rest of my money. Kindly help me which way to proceed and how to get back my unauthorised deducted money.
Name : shiv prakash dhanuka
Phone : +91-[protected]
Email : banaraswala. [protected]@yahoo.com
Was this information helpful?
No (0)
Yes (0)
Oct 10, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2018
Mswipe Technologies Customer Care's response
Dear Sir/Madam,

We deeply regret for the inconvenience caused to you.
As per our telephonic conversation, we are working on your case and same will be updated with resolution.

We need your kind co-operation in this regards.
Complaint comments 

Comments

I had repeatedly told to disconnect the POS ID [protected] but til date they haven't done so and we are being charged monthly penalty for not using it

We no more require the POS and request to disconecct the it ASAP

SHIV ARADHANA ENTERPRISE PVT LTD
I have swiped 10350 separately and again for the same amount I have swiped after 5 mins gap, but only one amount is credited into account. Another amount of 10350 is not credited. Please do the needful asap. Swipe dated : 21:08:2018.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mswipe Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    66%
    Complaints
    1142
    Pending
    71
    Resolved
    732
    Mswipe Technologies Phone
    +91 11 4701 0204 (Delhi)
    +91 22 4922 4466 (Head Office)
    +91 80 4096 9167 (Bangalore)
    Mswipe Technologies Address
    Astral Centre, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra, India - 400011
    View all Mswipe Technologies contact information