[Resolved] Mswipe Technologies — unauthorized deducted without reason

ilovemech

from Bengaluru, Karnataka

Address:

Coimbatore, Tamil Nadu, 641020

Sir,
I had taken up an mswipe machine on trial basis about 3 years back. This was used for a montha nd due to technical glitches we had asked them and surrendered the machine after 2 months of partial use.
No won the 29th of Aug 2019 i have notice that, the account has been debited more then Rs 3000 by unauthorized transaction without no reason.Also they charged for ECS/ACH RETURN CHG. On calling their call centre they say your machine is not disconnected and we have debited monthly rental charges.
The sales person had explicitly mentioned no monthly fees. Only transaction fees.
Attached here with snaps and account number.
My SBI acc no :[protected]
Kindly solve the issues .

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Oct 1, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Mswipe Technologies Customer Care's response Dear Sir/Madam,

We regret for the inconvenience caused to you.
Could you please provide your device serial number or ticket number for better assistance.

Waiting for your response to assist you further.

Jul 06, 2019

Updated by ilovemech Dear sir/madam,
We regards for late reply.
The device and documents are scrapped. So i could not find any documents.
I given below the account details for your further proceeding,

Acc No:[protected]
Account Name : Miss. ANITHA M

DEBIT-ACHDr
ICIC[protected] TP ACH
Mswipe-

Thank you