[Resolved] Mswipe Technologies — unauthorized deductions after returning the machine, service and refund issues

indira1204

from Bengaluru, Karnataka

Address:

Hyderabad, Telangana, 500038

Hi sir/madam,

I indira from venkateswara kirana & general stores, purchased a mswipe machine which we returned in march 2018 but we are still being charged from may 2018 till now every month. We tried to talk to a representative regarding this issue, also emailed regarding the issue with all bank statements and return application but still money has been getting debited from account. We request you to please stop automatic deduction and return the money which is total of rs.2596 charged from may 2018 till now.

Device no:[protected].

Thanks,
Indira d

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Nov 17, 2018

Complaint marked as Resolved

Mswipe did not solve the complaint but is showing as resolved. They did not give refund at all

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Mswipe Technologies Customer Care's response Dear Indira,
As per our discussion, we had already initiated you liable refund in May, still if there is deduction please share bank statement to assist you further in this regards.

Oct 08, 2018

Updated by indira1204 Hi,

After we made complaint on may you have refunded only for april which is Rs.472 but you still deducted from june till september. You stopped deductions for last few months but you did deduct Rs.1298 for all those three months at a time on 28th of september. Please find the attachment of same. Also attached the deductions for june and july months. Also attached the refund amount you made. We already spoke about this to a representative, they said they will refund and stop deductions but did not do.

Verified Support

Oct 11, 2018

Mswipe Technologies Customer Care's response Dear Sir,
As discussed, kindly share proper Bank Statement to check and update you further in this regards.

Verified Support

Oct 17, 2018

Mswipe Technologies Customer Care's response Dear Sir,
We tried to connect you several time but there was no response from your end.
We request you to please write us back with Bank statement on [protected]@mswipe.com in case your issue is not resolved.
Kindly close the complaint from your end.

Oct 17, 2018

Updated by indira1204 Hello sir,

I apologize for late reply. I have emailed you the bank statement as requested to [protected]@mswipe.com.
Awaiting for update.

Thanks,
Indira

Oct 25, 2018

Updated by indira1204 Hello,

Do you have any update regarding above complaint. There was no update on refund processed. Please provide an update at your convenience.

Thanks,
Indira

Oct 25, 2018

Updated by indira1204 Hi,

This is an update on your deductions, there is again new deduction made by you on 23rd of october 2018. total of 3894 was deduced from our account even after making a complaint. We called the customer care and no proper response just saying to email although we emailed twice. Are you going to take action regarding the complaint or no. Awaiting for reply.

Thanks,
Indira

Nov 16, 2018

Updated by indira1204 Hi,

I am still waiting for an update from you. Can we know the status of the complaint?

Thanks,
Indira

Verified Support

Nov 30, 2018

Mswipe Technologies Customer Care's response Dear Indira,
We have initiated your liable refund for INR 3245/- please find the UTR No. KKBK[protected].
Thank you for your kind cooperation in this regards.

Nov 30, 2018

Updated by indira1204 Hi sir,

Thank you. this refund is from april till october month. But you have also made deduction for november, So can you please confirm if you stopped automatic deductions in the future.

Thanks,
Indira