[Resolved] Mswipe Technologies — void issue

sathya12222

from Chennai, Tamil Nadu

Address:	500032
Website:	WWW.Mswipe.com

Hi team

My name is sathya narayana reddy s i have mswipe credit card edc machine

Registered mobile no:[protected]

*i have query which name customer boddu laxman his card ending with 0116 spent rs 800.09 on 24/apr/2018 we have done void with same amount same day. Once void the amount should be credit with in 7 working days

*amount was not credited. After 7 days he was went to bank for this bank people told him we didn't received the void transaction.
* its almost 2 months still amount was not credited to the customer account.

Customer was asking amount to us so please help us to use better service from mswipe

Please find the below details
Customer name b laxman
Ending card no:0116
Rr#[protected]
Auth#012540
Void amount:800.09
Date:24-april-2018 time:10:45 pm ist

Awaiting prompt response

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Jul 30, 2018

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Mswipe Technologies Customer Care's response Dear Sathya,

As discussed, the said Transaction of INR [ 800.09/-] was voided/Cancelled on the same day, in such case we have not received any Fund.

Requesting you to check with your bank as the amount is lying in the suspense account of your bank itself.

Verified Support

Jun 27, 2018

Mswipe Technologies Customer Care's response Kindly close the complaint if your issue has been resolved.