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Mswipe Technologies

[Resolved]  Mswipe Technologies — voided transaction amount is not credited back to my bank account

Dear team,
Had done a m-swipe transaction on feb 11th 2018 of amount rs.3, 950/- and it was voided on the same day within 15 minutes of the transaction. I have received both the approved and voided messages. As per the voided/cancelled message, "you will not be charged" so accordingly the amount should get credited back to my account.
Its been 6 hours the amount has not been credited back.

Kindly help in this matter and treat this complaint as urgent and refund the amount back to my account.

The voided/cancelled message was:
Void/cancelled inr 3, 950.00 at m/s r k automobile dt 11/02/18 card xx2167 auth#uni000, you will not be charged.

Thank you.
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Mar 21, 2018
Complaint marked as Resolved 
Mswipe Technologies customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
Mswipe Technologies Customer Care's response Dear Abhi,

The transaction was voided from our end as well kindly consult your issuer bank in this regards.

Verified Support
Feb 17, 2018
Mswipe Technologies Customer Care's response Dear Abhi,

Please find the void receipt.We tried to call you on [protected], but unfortunately it was not responded.

Kindly raise a dispute case in your bank for the said amount and provide the void receipt as a proof of cancelled transaction.

Complaint comments 
2 Comments

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Comments

Dear Team,
Bank said that, On their Portal there is no transaction related to this, they said you have to contact MSWIPE technologies.
Reply
Hello team,

I just take your reciept to Bank but they, dont take any action, as always they said that you just contact to MSWIPE company...
Because on their system there is no transaction ... And Now I am totally fed up by this process .
Try to contact the Customer or You people give my money Cz this is your company's fault.
Reply

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