[Resolved]  Mswipe Technologies — voided/cancelled transaction amount not credited back to bank account

Address:

Pune, Maharashtra

Dear Team, Had done a M-swipe Transaction on Dec 12th 2017 at Hotel Ashray, Pune, Maharashtra of amount Rs.10, 960/- and it was voided on the same day within 6 hours of the transaction. i have received both the approved and voided messages. As per the voided/cancelled message, "You will not be charged" so accordingly the amount should get credited back to my account.
Its been 12 days the amount has not been credited back, after checking with the bank, they are saying they have not received any kind of void transaction.
Kindly help in this matter and treat this complaint as urgent and refund the amount back to my account as transaction was voided within 6 hours.

The Voided/cancelled Message was:
VOID/CANCELLED INR 10, 960.00 at M/s HOTEL ASHRAY dt 12/12/17 card xx6128 auth#874537, you will not be charged.

TID : 42022647

Attaching the screenshots for further reference.
Thank You.