[Resolved] Mswipe Technologies — wrong debit of rental

sachin_mittal

from Mumbai, Maharashtra

Address:

2nd floor, Om Plaza, Sector- 15, Vasundhara, Above HFDC Bank, Ghaziabad, Uttar Pradesh, 201012

Hi,
I activated a device mswipe g2 pad, details below, on zero rental plan.
But i have noticed that rental of rs. 413 is deducted from the account every month.
I tried reaching mswipe by customer care, they could provide me a complain no. Tbk 05200245. Repeated calls to customer care being made, but no help could be provided. Last call they kept me waiting from an hour on hold... Even then nobody replied.
I tried reaching out to them by email also... Here again i got a ref id: tbk05229534. Even after repeated reminder mails.. No mail got in response, which itself shows their sensitivity towards the ailing customers.
This act of yours is totally unjustified & unlawful & comes under fraud category.

Pfa the detailed statement showing deduction for zero rental.

Mswipe g2 pad
Device id: [protected]
Tid: 4277580
Sachin mittal

Thanks

Sachin mittal
[protected]

+1 photos

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Oct 2, 2019

Complaint marked as Resolved

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India.

We highly apologize for the inconvenience. We take great care to ensure that important matters such as these are properly managed. As per the complaint received we have already escalated you issue to our team and same they will be get back to you shortly.
Please prefer the request number TBK05371779 & TBK05377146 for your reference.

We assure your issue will be resolved by our team at the earliest.

Your patience & cooperation in this regards will be highly appreciated.
We value your relationship with us.