Mswipe Technologies — wrong deduction of rent

My customer code is [protected] on mswipe in the name of royal footwears collection
Rent of rs 59/-, of edc machine deducting every month from nov 2019, although my machine is rental free, and i have also paid sim rental in advance.

I have complained many times to mswipe helpdesk email but company raises ticket and remove the ticket without sloving it.

Last time i complained on 4th march, your reply contains, that you will solve the problem within 24 hours but till now, it is not solved.

Months are passing but mswipe is unable to solve my query?

Company deducted my money as rent of rs 59/- from nov 2019 to march 2020, so there is a total of rs. 295/- for 5 month deduction till now, and it is further deducting for every month,

Please stop this rent as my machine is rental free.