[Resolved] Mswipe Technologies — wrong esc amounts deducted

Syed Ali Imran

from Bengaluru, Karnataka

Address:

560029

Hi,

My account number is [protected] in the name of epitome stitches.

On 27th sep there's a deduction of inr 300 and on 30th sep there's deduction of inr 4, 420 with multiple transaction of inr 300x14 and one transaction for inr 220.

When i contacted the customer care on 1st oct 2019 for the same, i was informed to sent an email with proof of transactions made. On 3rd oct i received an reply requesting me to provide the bank statement which should contain account number, account holder name and ifsc code and after that there's no reply or call from mswipe.

Today, 9th oct, when i contacted the customer care i was informed that since from last 3 months i haven't used the device it is charged but its refundable if i make a transaction of inr 10, 000 and above.

1st of all why was the unauthorized esc transaction made in account and even though i am not using your services/device monthly rental has been dedcuted without any delay.

Please refund the amount which is charged in my account.

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Nov 22, 2019

Complaint marked as Resolved

Refund has been processed by Mswipe.

Mswipe Technologies customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Mswipe Technologies Customer Care's response Hon’ble Department of Consumer Affairs, Govt. India We highly apologize for the inconvenience . We take great care to ensure that important matters such as these are properly managed. As per the complaint received, we have checked with our rent team, due to no transaction since past 180 days, recovery charges has been deducted from your account.

Hence we request you to transact Rs.5000/- on your device to refund the recovery cost charged for non transacting device.

Oct 11, 2019

Updated by Syed Ali Imran Hi,

Once we do a transaction of INR 5, 000 and above in how many days the wrongly transacted amount will be refunded which is INR 4, 940.

Oct 17, 2019

Updated by Syed Ali Imran Hi,

Yesterday we have made a transaction of INR 5, 250/-, please refund the charges of INR 4, 940/-

If you require any details our end, please let us know.

Oct 24, 2019

Updated by Syed Ali Imran Hi there,

We had made a transaction of INR 5, 500 on 18th Oct 2019 and same was credited in our account on 19th Oct 2019.

And, still we didn't receive the refund charged as recovery cost charged for non transacting device of INR 4, 720.

Please acknowledge the same and refund the amount as soon as possible.

Regards,
Syed Imran