MTC Bus — I was dropped midway because of skipping stops and ticket balance was not provided

1)I was dropped at esi bus stop not at vadapalani, but I paid for vadapalani ticket charge.they denied paying balance.it was almost 8:15 pm when I was dropped midway.Immediately I reached out to nearby police booth to convey my concern.
2)why was it not told that the
bus will not be dropped at vadapalani when I took the ticket? After reaching ashok pillar they told me it will not go to vadapalani route.is this the actual route?

I had to take another bus to reach to my destination and it was too late too.