MTC Bus Service — Driver and conductor behaviour

Today morning (9.00am - 16/12/2022)
As I was travelling in 18R bus, (bus number : TB 01 AN 1683)..One girl asked a question to the conductor whether this bus will go Spencer,
Conductor was very rude while replying to her.. He was checking the reverse of the bus.. Before taking reverse the conductor told driver not to change the name board, instead he told that after taking reverse you change the name board.. So the bus nameboard was not correct it showed cross (X).. so the girl asked him whether it will go Spencer.. he was very rude and spoked badly that you are educated then why you asking me..can't you able to read, I want to see the reverse how can I answer you.. you itself should able to read like that he spoked rudely.. and after getting into the bus she told politely that the board was not showing correctly that's why I asked you.. But the conductor insulted her and asked the driver that did you changed the board language to "HINDI" because she was not able to read it.. like that he insulted.. it is not fair at all.. they are in the place to respond correctly to us ...He just like that insulted her infront of everyone..
Not only today..Everyday they behave like this.. whenever passengers used to get that bus.. both driver and conductor will stand near the bus and won't allow them to get in anyone they say that bus will start late.. they say all the passengers to go in some other bus.. but real fact is
they will watch every bus of 18 series .. after that they will start the bus immediately.. because they don't want the bus to be crowded..
They won't allow the passengers to get in central bus stop.. They stop tha bus little far away ...They wont stop the bus and wait for passengers to get in..Their main aim is to take the bus to the destination without crowd..Daily it happens..They are getting paid.. then why they are behaving like this.. they should get punished .. both driver and conductor.. Really they should get punished for insulting her with the language he mentioned "HINDI"...
Bus ticket no: FL -007 / 638105.. (for reference)
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