MTC Group — extra charges

Boarded tn01g 4772 - 21g bus from avatar gate hotel to thiruvalluvar statue mylapore by 7.45pm on 02.02.18. It is a extends bus. Issued ticket for rs.10.00 instead of rs.9.00. Informed by the conductor as not having the option in his hand machine. Ticket given up to queen mary's college. Why are you targetting middle class. If we tell tomorrow that we are not having rs.2 change will you accept
Why you have taken the bus when option for re 9.00 ticket is not there. We need clarification. And also only in 21g white board buses are not runnig. Pls take action. Thanks.
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