Mtdc — mtdc tarkarli resort - nightmare holiday stay

Website:

www.maharashtratourism.gov.in/properties/property/mtdc-tarkarli-beach-resort

I had booked Boat House ( Sea View ) and Konkani House ( Sea View ) for the 2 families from 5th december to 7th december 2018

We arrived late in the evening by 9 pm and had very little energy left to check out accommodation. The Konkani House allotted had issues with the internal lights and as a replacement we were offered another Konkani House / Boat house. Selected boat house which was considered as an Upgrade. While allotting the 2nd konkani house - it was informed to us that the toilet flush was leaking and hence after using the toilet we should be turning off the water supply to toilet - EVERY time !!
All the faults reported were promised to fixed next day. When we visited the cafeteria - it was continuation of our nightmare. Hygiene / Cleanliness are NOT at all a concern for the canteen operator.
At the time of check out we were presented charges considering the upgrade which we declined to pay after lot of arguments and the MTDC official visiting our respective accommodations agreed for 30% discount. MTDC official accepted that these accommodations are not FIT for accommodation but due to lack of support from MTDC and pressure to keep the resort occupied during December - these accommodations are still on offer for holiday goers.
There after we never used MTDC cafeteria and managed to get better food and service from local vendors.
Frankly speaking MTDC should accept that they misguided us in booking the accommodation which was not FIT for human use and owe us an apology and refund of the so called LUXURY accommodation charged to us for 2 nights stay.
Its a perfect example of great location and even greater mismanagement ( lack of management ) as its government undertaking.
On my return, I have tweeted to the respective government officials but NO one even acknowledged our complaint - goes in line with our experience so far.
Check the photographs and then decide yourself if you also want to be fooled like us.

Regards,
Suresh Sakpal