Comments
“We have been working with client past 1 years and there was no issue in terms of workmanship/Communication skill/professionalism. We have also been working in Drupal since last 05 years and a number of project have been successfully executed by us. In this case, Codes were developed and delivered to the client but client wanted a significant changes in the same. We forwarded him revised cost sheet where 17 man days were required and same was approved on Elance. However, after the work had been finished by us, the client stated that he had misread it as 17 man days work as 17 hours. We showed him all the communication which clearly proved our point was right but client was reluctant. There after the Client approached Elance twice for opening dispute and money return. Both the times, Elance turned down his request since the case was not maintainable. At last client negotiated with us for return of money or not so good feedback. But since we had done the work properly, there was no question of returning money as it sends wrong precedents for others. We have been maintaining best of quality and business practices. We, as policy of company, don't make partial/full refund of money bartering for good feedback. We still stand by the fact that client was communicated regarding all the cost and changes required. Client had earlier agreed on Elance and only after due approval of client, we initiated work. The client never had issue and suddenly erupted when final cost sheet was sent to him; saying that "he did not read cost sheet properly". We were ready to undertake extra work to maintain good relation and holding a client but he insisted on partial refund of funds. We don't, and will never support the TACTICS of getting REFUND of MONEY for GOOD FEEDBACK. ”
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+91 14 1404 7957
41, Mtoag House, Goverdhan Colony, New Sanganer Road Sodala, Jaipur, Rajasthan, India - 302019