MultilinkWorld — about no service provision to agent

Address:

Quantum Tower, Unit No-803/804/805, 8th Floor, S V road, Malad West Mumbai Mumbai City District Maharashtra India -, Mumbai City, Maharashtra, 400064

I am agent of multilinkworld which is a company providing various services. My agent code is 54380. I have booked a air ticket from url of multilink (https://www.flighttoweb.com/Air/AirSearch.aspx) ticket was booked and reference no was created but transaction was not complete.
My complaint is that i contacted multilink customer care but i could not get correct answer from their call center. I tried five to six times but they asked me my problem and then cut my phone without answering properly. Because of this i lost my valuable customer.
I request you to please help me to solve my issue otherwise my money will get cut from my account.