MultilinkWorld — Money removed by ho 7 months ago but not refunded yet

My wallet amount of rs.2534.74.36 has been removed 06.02.2020 by this company from my account. It gives some lame execuse as malware, system audit etc, citing security reasons thinking that we don't know anything about it. If there is any malware attack why it removes the money? It should actually return the amount to the franchisee's account. It has been 7 months now that it has removed the money. It is cheating the franchisees. Something fishy is going on in the company.today is 03.09.2020..the money not refund yet..kcode 424252