Mumbai University — 2006 passed out Convocation certificate Pending

My College has applied for my degree certificate which I passed in 2006 from Terna engineering college but it is still being processed by university. I am not able to get hold of anyone from university who can provide status of the request.

It's so much frustrating when there is no point of contact to get the status of the request.

I am in urgent need of it. Please help.