Mumbai University — convocation certificate not received

Address:kalina Mumbai, Mumbai City, Maharashtra
Website:www.mu.ac.in

I pass out from mumbai university in 2006, be mechanical. I applied for convocation certificate on 18 dec 2017 with fee rs 370 in kalina office. Before application university person checked and verified mark sheet with record. With application form i attached same mark sheet. Got receipt of application no. 8498. After that day i visited 3 times in university kalina office exam center. As not received convocation certificate. Got replied from that certificate not printed.
Today on 8th apr 2019 i have still not received certificate. I need this certificate urgently. Please help me.
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