Mumbai University — convocation certificate still not issued from 3 years

Address:	400101
Website:	Mumbai university

Hello,
I have completed my architecture degree from Rachna sansad academy of architecture, Mumbai in 2015 . I got passing certificate but not the convocation certificate . 6 month ago coa was not allowing me to apply for a licence because i still not get the certificate. I wrote a letter to them it's a universities mistake and got my licence on passing certificate.

Now its been 3 years and i want to renew my licence in 6 months, how will i renew it without the convocation certificate. I have followed the procedures so many times and still i did not get my certificate, and got the answers like will inform you in a month and took phone numbers but even after 3 months passed they haven't replied . once i went to inquire about, they said " ohh i just forget to fill your form, let me fill it and you come after a month."

Please take actions on my request and give me the convocation certificate as soon as possible.

Thank you