Mumbai University — degree certificate not issued

Address:

Kolivery Village, University of Mumbai,Vidya Nagari, Kalina, Santacruz East, Mumbai, Maharashtra 400098, Mumbai City, Maharashtra, 400098

My name is rahna ibrahimkutty mangalath. I completed my b. E (Computer) in the year 2015. When i contacted my college i. E. M. H. Saboo siddik college of engineering, they informed me that they never got my degree certificate from the university. I am currently staying in kerala so my friend visited mumbai university on my behalf and i was assured that i would get a call from the university once my certificate in ready within a month. They informed me that the procedure to create my certificate was not completed and therefore not issued to the college. (I did not have any kts in my studying years and they did not specify why the procedure was not done)
But its been more than a month and i have not received the call yet. Kindly do the needful at the earliest as i need to submit this certificate in my organization where i am currently working.