Mumbai University — Document Verification applied on 31st March 2021

Address:

Kolkata

I have applied for document verification process(an online process) with Docswallet. I have applied on 31st March 2021. It has been more than 3 months now and my application is still not completed. I have been visiting the mumbai university twice to understand the issue and for faster results. My application is not approved yet just because the first approver has not shown up to office since then. There is no one else who is giving approval.. if a person is not coming to office why isnt the person available handed over the work. its just approving through the portal which is an online process but still nothing happens. If the person doesnt show up then will tehy pile up the applications for a year? There is no contact number for mumbai university. i had to travel all the way from kolkata for this and still no solution. Is there a way out i need this urgently for visa purpose and that application has also been expired (3months validity)