Mumbai University — Duplicate Degree Certificate Delay and Appeal

I have applied to duplicate degree certificate and its been 16 days there is no update on the portal. The customer care told me to appeal to appellate authority. After googling about it found who is the designated officer but they want the mobile number and email address of that officer. Nobody will put that on internet. Now I cannot appeal, cant go personally and customer care cannot help. Such a repeated university and this is the kind of service provided to the students who pass out from them.

Very very disappointing

If anyone has a solution for the same please help me.