Mumbai University — Staff was not present getting reason

Address:

Kalina University counter no. 35

I was cleared my atkt examination in April 2019. And I visited Kalina University in December they said you need a later from your college than I was take letter from my college and than came to Kalina University again and submit all my details and they said you will receive your marksheet on your address by courier *but it not received than after I'm visited my college 3 time than they said you have to go University for this.
Than I'm again came to university and submit my documents to counter no.35 and thay said came after 15 days you will get a letter which you have to submit at counter no. 10 than after you will get marksheet. And now from last two days I'm visiting here and they and not able to give letter and saying that the staff was absent that is the reason we are not able to give you letter visit again for this.
This was a not a good management and today till evening I'm here if I'm not receive letter I'm going to complaint of this and going to tweet this thing o[censored]niversity