Mumbai University — the university has misplaced my degree certificate

Address:

Mumbai City, Maharashtra, 400071

Dear sir/ma'am,

This is to inform you with great regret that mumbai university has misplaced my masters in mass communication and journalism degree certificate. I completed my masters in 2014 from kc college mumbai and the university never sent my degree to the college.
I've made multiple trips to mahatma phule bhavan in order to get my certificate but the authorities there are incapable of finding this important document of mine. This is gross callousness and very shameful for the university. If they are unable to find my degree i will be forced take help of the press.
I am unwilling to get a duplicate as the procedure involves lodging an fir and its no fault of mine.
My results were declared on 18th december 2014. My college code is as follows ccf:105:r4021. My name as it appears on the degree is
D'souza mitchelle lucas brigid