Mumbai University — tybcom exams

Address:

Mumbai City, Maharashtra, 400095

I had appeared for my tybcom throughtcollege in nov 2013 and i failed in that exams. So i dropped out from ty. Now i am interested to complete my tybcom. I had been to my college and fill the form. But now they are not sure which syllabus i have to refer and how much marks the paper will be.
They guided me to go to university and check.
I had been to the university today.
The person was not even bothered to solve my query and i was helpless.
His job was to help with my queries. Where should i go. I want to complain against who are sitting at the helpdesk but never helps