Municipal Corporation Chennai — lost luggage and no update or commitment to return it

My 75 yr old mother was booked to fly from dxb - del-bhopal on her own and needed wheelchair assistance. I was asked to pay for the wheelchair service which is the first time i’ve heard of such a thing.

Secondly my mother’s luggage has been lost for 6 days.

All the staff say on twitter is they will treat this as priority. And then there is no update. Further more they have called twice saying the luggage will be delivered at a certain time then no one shows up.

All we ask is for an honest detailed update. Telling us if the luggage has been found or not, how long till we get it and what is the delay for. An honest clear message is much better than lying every day and losing credibility.