Municipal Corporation Of Faridabad — garbage collection team - comes once or twice in a week only, unethical behavior

I am a resident of sector-23, faridabad, person who is appointed for collecting daily garbage (Eco green) from homes is very irregular in his job, comes only once or twice in a week.
Today while collecting the monthly fee, his head came for collection, when i explained him about the irregularity in the job doing by the person in his team, head starting explaining to me that the person will come only 10 days a month, if the head is having such thinking that this team member need to go only for 10 days in a month then what do i expect from the concerned,
According to me if the public are complaining a leader about his team, then his job is to guide or take some action against his team rather than arguing with the public that we will do our job like this only, do whatever you want to do.
As lockdown is there in current situation & if we people need to go out of our home just for the disposal of daily garbage then the purpose of lockdown will not be fulfilled,
Request to please take some necessary action against them.
Please give me details of action taken on the matter described.