Municipal Corporation Of Greater Mumbai — Money deducted in spite of failed payment

Address:	Water Works, F/North Ward, Municipal Office building, Plot no. 96, Bhau Daji road, King's Circle, Matunga, Mumbai-19
Website:	aquaptax.mcgm.gov.in/aqua/CitizenHome.html

I paid my water bill of Rs 24, 305/- on 13th of Jan at around 6:15 pm through https://aquaptax.mcgm.gov.in/ website.

I used my HDFC credit card (registered under the name of Swapnil Parab) to pay the bill and the money was deducted from the card but the MCGM website gave an error message saying "transaction failed" and I did not get any receipt of the payment.

I am attaching the screenshot of the message that I received from HDFC stating that the amount of 24, 305/- was deducted.

Please arrange for either the reversal of the transaction or provide the bill payment receipt at the earliest.

CCN - [protected]@0319832
Bill number - 2021HEW1060443

Contact details
email id - suresh.[protected]@spassociatesindia.com