Municipal Corporation Of Greater Mumbai — Water Bill online payment failure refund

mumbaikarg

Address:	Mumbai
Website:	aquaptax.mcgm.gov.in/aqua/CitizenHome.html

I had attempted payment of 2 water bills on the website using credit card but I got error multiple times. After few attempts bill was successfully paid. But the amount was deducted for each attempt and I haven't yet received the refund for failed attempts.

Water Bill No. : KWT9010007
Amount due: Rs. 1562
Attempts:
- November 2, 2020: 1 failed attempt
- November 4, 2020: 1 successful attempt (Bill paid successfully)

Water Bill No. : [protected]@0617737
Amount due: Rs. 2744
Attempts:
- November 2, 2020: 1 failed attempt
- November 4, 2020: 2 failed attempt
- November 4, 2020: 1 successful attempt (Bill paid successfully)

Considering total 3 failed attempts, total refund on credit card expected = 1562 + 2744 + 2744 = 7050

Attachment: Successful payment receipts

+2 photos

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Municipal Corporation of Greater Mumbai customer support has been notified about the posted complaint.

Nov 20, 2020

Updated by mumbaikarg Considering total 4 failed attempts, total refund on credit card expected = 1562 + 2744 + 2744 +2744 = 9794