Municipal Corporation Of Kanpur — Water leaking in front of my house

Address:	EWS 3263 Awas Vikas 3
Website:	Home

I called up end number of times to JE and Executive Engineer but sometime they pick up the call and most of the time they don’t and whenever they Receive the call they says “Abi bhejte hain” and then nobody shows up. Once their workers came but then the situation is same nothing been repaired. And the hole is opened on the road, which is dangerous for everyone.
Now kindly suggest me what step should I take.
Is this the way to deliver the service from JAL VIBHAG.