Munmun Ghosh — Deliver defective car

Address:

Howrah, West Bengal, 711101

Sir,
I have applied a car which is Tata Indica EV2 LS from your recognised dealer K.B. MOTOR Kolkata. I have purchased the car through Mahindra Finance . As per advice of your Dealer representative We went to take the car on[protected] from K.B. MOTOR. After completion of all paper works and handed over the keys, Dealer representative delivered me the car.
But suddenly my driver watched a crack on the glass in front of the car.
After seeing this my driver pointed out the crack to the representative of that dealer. The representative called the higher official to inspect the problem. All official repeatedly requested me to receive the car with crack of the glass. They assured me that after puja vacation they will replaced the glass of that car . My car chassis no MAT 600435FTH13431 /
But We have denied to receive the car after changed the glass of that car. We have clearly given our message that we will not receive the repair car. I have given our demand that I will receive the New Car with new chassis no as quick as possible. Why I will receive the defective car? I have paid full amount of the car. My Loan installment will be deducted from next month. This is not my fault.
I have very much surprised to see the attitude of the employees of your dealer. They all have pressurized me to receive that car. Is it the example of salesmanship? I have full confidence on Tata co. But my faith has been damaged after that incident.
I am earnestly requesting you to deliver me the New car with New chassis no . Otherwise I will think what will be my next step? You have no power to game with the customer.
So I think that You being a responsible authority of the co. will take the emergent step regarding my demand and feel the problem of the customer.