Muthoot — Auction without customer acknowledgement

Address:	560036
Website:	www.muthootfincorp.com

Hi team,

My name is s irfan, i have taken the gold loan (Loan # i11106) from muthoot on 06/09/2016 of 1, 35, 000.00, however due to some family health conditions i could not able to pay the interest.

I have visited the mutooth office to release my gold on 07/11/2017 but office officials told me that gold has been put into auction, i was wondering without customer acknowledgement how mutooth can auction the gold. This is really concerning.

I can able to pay the complete outstanding amount when ever muthooh need but i request you to locate my gold and confirm.

I have been informed that muthoot office staff called me but i lost my phone but alternative number is active, no single message has been sent to alternative number ([protected])

Please find the attached screenshot for more details. I would request you to provide the update no later than tomorrow end of day 07/13/2017.

If this issue not resolved i will proceed legally.

Note: no single email has been sent to me on this issue.

Please find my contact details below.

Ph: [protected], [protected]

Thanks,