Muthoot — Charging double interest of lockdown period

Address:

Police line , bundi (323001)

Madam,

Our family was trapped out of city during lockdown so we unable to reach our home branch to pay interest until transportation was not started (1 june).
Now when we reached we found almost double interest of actual interest.
Manager also refused to any negotiation. We are farmer and only my father is earning only in home, so we are unable yo pay the double interest of lockdown period. Kindly waive it off.
I didn't receive any warning call also from your bundi branch.
Please reply as soon as possible, we can't pay this month's charge also.
It id very much clear we can't pay extra amount, this may lead to legal proceedings as your bundi branch manager are behaving like very irresponsible person, he is not giving me any essential information about my loan too.

Regards,
Himanshu sharma