Muthoot — Echat advisor Bhumika fails to address my concern

Address:

Bangalore, Karnataka

Today i initiated a live chat to find out if there is any interest payable my me towards my muthoot account.Bhumika this lady before taking the details directly asked me to contact the parent branch. What for is this live chat for? When most of the works can be done by sitting at home using internet then why am i denied to get service from muthoot chat advisor. Really unhappy. Please take of the live chat from the site, this is very misleading. No customer service, no satisfaction forget about customer delight. Please take an action.