Muthoot Finance — Behaviour of an executive

Address:

Indore, Madhya Pradesh, 452001

Dear Sir/Mam,
I am Sawan, resident of Indore(M.P.). I am a regular customer of yours with a history of saveral gold loans taken and positively paid by me and my family members in last 3-4 years. Currently, I have taken loan from your company on behalf of some gold. Due to some circumstances I missed to pay the interest(which is not very rare in the finance field). Now, today an executive named 'Kargi' calls me from your Delhi office([protected]) and talks to me in a very improper and slang language. No one in my whole life has ever talked to me in such a rubbish language. I wonder what is a person like her(Kargi) is doing in such a big firm of yours which deals in nation-wide market with lacs of customers and a good brand name.
I request you to please take appropriate action on her and please send me confirmation mail regarding this. Until then, I will not do any future business with Muthoot finance.
Just to remind you, there are many other companies providing loan on gold with almost the same schemes as yours but I trusted Muthoot finance and I had a very good experience till now.

Thanks!