Muthoot Finance Limited — customer's interest not protected.

I have an existing gold loan with muthoot finance ltd, parmanand colony branch since may, 2016.. Last time renewed on 15/01/2019 at aarah branch (Bihar)
I have paid the entire interest for this gold loan (19400 inr) on 10/02/2020 for 1946 mul 1856
For renewal of this loan when i approached this company in its branch in another city, i denied for renewal of existing loan and i was told rules have changed and can't get it renewed anywhere else except the branch in delhi. Right now it is impossible for me to visit this company's delhi branch as i am away from delhi and cant be there in near future
After several phone calls on 28/02/2020 to the delhi branch, we were told that they will find right solution and will call me on my phone but no call or information was given to us. On nearest working day 02/03/2020 i again approached parmanand colony branch through phone regarding renewal of existing loan, but no proper response.
There was no information was given about changing rules about renewal from other branches can't be done.
And their staffs are rude every where, don't help customers.

This company's web links for online customer support is a complete failure. I tried to submit my grievance several times but it always shows error and bounced back. Any page helpful for customer interest will never open.

Having email account at their portal also is of no help. They don't provide any email id to write a mail to them. And after charging interest at exorbitant rates for loans they hardly care about customer welfare.

And now because of their rigid policy, how is this possible that after taking a loan from them nobody will travel or move to any other place, because they want you to stick to the same place for ever or else they won't cooperate with you. And their customers will always be at loss.

Sincere regards
Jaya verma