[Resolved]  Muthoot Fincorp — Auction gold without our knowledge

Address:

Thane, Maharashtra

I have taken gold loan from Muthoot Fincorp, I was regular with my interest, but sudden serious illness of my father -in law and death, i was not able to pay interest, but my husband was in regular touch with the branch manager, we have given them our 3 contact details . we have to move to our native place due to death of my father in law. We have written a letter, encloseing the Death cert and requesting them to allot some time, so that we can repay the entire amount.

When we came back and visited the branch office in vasai, it was shock to know they have auction our Gold, without informing us.

As we ask the details to manager, he said he was not aware as he is new joineee. whenever we visit the office there is always new stafff. And once only they tried our one number and they not send us any notice . My complaint is without informing us our contacting us how can they auction our gold. as per their policies they are they should inform us each and every details. Request u to inquire about it or Please let me know i can i file apolice complaint Loan details are loan acc-E-5255, dated[protected], gross weight of gold is 49.9 gram . and loan amount is 150000/-