Hi
We have availed a jewel loan with your firm on 11/05/2021 for the amount of Rs 50600/- (loan no F21143) at marthandam branch.
Due to our personal issues we were not available in our native location and we heard about that our jewel is going for auction from the branch manager Ms. Merlin prabha.
So we have requested the branch manager to hold the jewel till today(08/01/2022) and informed we will close/renew the loan by Saturday and they have also agreed for the same.
Since we were not in our native location and travelled today to close the loan to your branch today(08/01/2022). But the branch manager has told that she has given the jewel for auction so we can't give the jewel today. We have travelled so far to close this jewel loan and after hearing this news we are totally disappointed about your process and service.
Finally we have closed the loan with the total interest amount and there was no proper response from the branch manager and requesting us to sign the jewel loan closure form.
How do we attest the jewel loan closure form without our asset. She has given some receipt mentioning that jewel will be handed over to us on 13/01/2022. Who will bare the interest for this 6 days?? and what kind of process you have??.
How can you send a jewel for auction before completing 8 months. This is a serious issue and total disappointment on your prestigious firm.
They would have hold the jewel since we have confirmed that we will come for closure today. We will not avail any accounts with you hereafter and we will suggest our friends and family to close all the accounts with your firm and group concerns.
Want to know where it has been included that the jewel will go for auction before 8 months and no other companies are doing the same.
We need a proper reply for this complaint and your action regarding this ASAP. Was this information helpful? | 
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