Muthoot Fincorp Ltd — they doesn't return your, booking amount

Address:New Delhi, Delhi, 110087

Hello team
i am esha kanda, r/o: gh6/311, prachin apartment, meera bagh, paschim vihar, new delhi-110087.
on[protected] i have booked (leaf design ladies gold-diamond ring) through muthoot fincorp sunder vihar branch, new delhi-110087, and we paid our 2nd emi also but any our personal issue we doesnt want to buy that diamond ring,
so then we goes to muthoot branch they tell me wait for 3rd emi date crossed, then they mail to head office and they give me amount which i paid but nominal penalty they charge and then they give me cheque,
but today they change our words and told me that you pay last emi then we goes to karol bagh branch and sold as a old gold ring, but why we sold as a old ornament, we want cancelled that contract, not a purchase.
kindly resolve this issue asap,
thanks
esha kanda
ph:[protected], [protected]
+4 photos
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Oct 05, 2018
Updated by esha kanda1986
hello team

i have complaint registered on 26sep2018 but there is no one resolve that matter,
when i complaint then branch manager called me and said they doesnt cheat me and cut the phone call, and when we asked heron04oct2018 they tell me that they mailed to our senior team and senior team direct called me,
kindly revert asap
thanks
Oct 14, 2018
Updated by esha kanda1986
HELLO TEAM

KINDLY RESOLVE THAT ISSUE ASAP
Complaint comments 

Comments

Dear sir,
I pay 2400 rupees as my gold loan premium through imuthoot app, transaction was failed bu 2410 rupees debited from my account. so please resolve this problom.
UPI REF NO :[protected]
DATE OF TRANSACTION : 13 OCT 2018
GOLD LOAN NUMBER :

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