| Address: | Mumbai City, Maharashtra, 400054 | | Website: | www.muthootfincorp.com |
Dear sir
Loan no-f535, f549, f537, f557
Loyalty no. Mpstrp87230114, mpstrp 87560114
My name is anees i had taken a gold loan from muthoot fincorp of rs 321000 in the month of march & april in 2015 from your shop no 5 rizvi park santacruz west branch mumbai 400054, at the time of taking loan the executive told me that i need to pay interest rate 1.83% on the loan value i was always in the intention that the interest rate is 1.83 % on the total of the amount, now when 1 week back when i went to the branch to pay the complete loan amount with the interest rate of 1.83 the executive told me that the interest rate is 30% and late charges now because i have not paid monthly interest & if i don't pay the complete amount in 15 days there will be auction of my gold which have the value of more than 8 lac currently sir there was no intimation given or any reminder from muthoot fincorp to pay the interest now suddenly this hidden condition are coming we have trust muthoot fincorp now we are very disappointed to know this sir i am a salaried person & cannot afford so much interest i can pay the charges which was told to me during the time of taking loan i have complaint multiple time in the branch they have not given me any response i request you to give me a proper resolution i can only pay the charges of loan amount and the interest rate 1.83% only this was never told me that if the monthly interest rate is not paid there will auction of my gold i went to the branch and then the person is telling me that it will be going in auction sir why this is not told during the time of taking loan i haven’t sign the bound or any agreement that if i will be a defaulter the gold can go in auction there are so much family emotion attach in gold this is not fair on the customer path, why there is no intimation for this given to customer i request you to give me a proper resolution on this because the branch manager & the staff are helpless…useless they behaviour is pathetic there are
Please help me in sorting this out asap because i want to clear the loan & the interest rate
Thank you
Regards
Anees khatri
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