Muthoot — gold loan fraud- missing bangles female

Address:

New Delhi, Delhi, 110015

I took a gold loan from muthoot fincorp (Ramesh nagar new delhi-110015 branch) in 2014-15 the problem started when i went back to repay my loan and get my gold back on 23rd oct 2018. Manager - nitin bajpayee
Employee - priyanka
They cheated and conned me. There were 4 different packets out of which one should have included bangles (40.5gm) chain (34.5 gms) ring (3.9 gms) necklace (19.9gms) the packet that dint have bangles which in today’s market is for a value around ₹1.5lakhs. The employee (Priyanka) that was handling most of my items except the bangles and while giving most of my stuff back since she did not give my bangles back asked me to come later and suggested they might be in some another pack hence requested to come back which her manager agreed to.
Priyanka clearly told me that “there were no bangles in that particular sealed packet, hence will take some time to find it” to my knowledge since i did not know how things operate at such places i wasn’t aware they are trying to con me. When i went back the next day as they suggested to come priyanka including her manager stated the bangles were handed over to me! I was shocked. When i asked to check the video recordings.. Being a gold loan institution they should have top quality cameras which to my hindsight were of bad quality in fact poor should be apt. It dint have voice recording and the video quality of the poorest content. Being right my position we were still able to see priyanka handing me over 2 packs out of 4 the rest is still unclear. Those bangles carry a sentimental value to it. As per muthoot employees they are taking advantage of me being a mother of a 2 year old kid that can’t keep on coming to their outlet time and again. However it has disturbed me to a severe level. Would like to raise on every platform. Seeking your attention and help.