Muthoot — Gold loan not releasing

Address:	Ludhiana, Punjab, 141001
Website:	www.muthootfinance.com

I am a gold loan customer since 2016 and now i want to close my gold loan, but i am living out of the country, i sent to my wife at your branch office in ludhiana punjab with my id proof but they rejected to release the gold, i can't come to india right now only for release the gold and we need our gold in emergency, i would like to ask you about the terms if the person is not available to release the gold why you can't release gold to my family member while they have my original documents

Kindly contact me on[protected]

Karan rana
Reg mobile number [protected]