I (Aparna Imran) am the customer of muthooth finance branch titagarh, I have take a gold loan of Rs 1 lakh 9 thousand my loan no 03316mul9320 firstly he at the time of loan he told me the 1 Rs rate of intrest and he told mein Rs 1373 intrest you have to pay every month after that I have just asked him to increase 30 thousand amount that is total 1 lakh 38 thousand instead of 1 lakh 9 thousand he have done but without and rate of intrest information and after with increamnent of 30 thousand the intrest become Rs 2535 because now for the 30 thousand increamnent of loan he change the rate of intrest saying now it became Rs 1.83 instead of Rs 1. And this information is not given by muthooth employee he hide this and told me after my enquiry.
employee in titagarh branch he is totally making fools and wrong direction of company policy not clear to the customer and even you can say for his growth making fraud to customer and using company policy.
Kindly escalate and solve the matter and I absolutely go through RBI ombudsman for nbfc this behaviours towards customer.
Regards,
Aparna imran Was this information helpful? | 
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