Muthoot — misleading by muthoot staff

Address:

A-1,202, phase 3, Tirupati Campus, lane no 2, TingreNagar, Pune-15, Pune, Maharashtra, 411015

Sir,
I have a gold loan ac no 00888/mol/000458 at pune-s. V. Chowk branch. My name is rajeev m bhatkar. Today in 30/09/2019 i went to pay my gold loan full payment for my outstanding loan at s. V. Chowk brance i was told our server is down and audit is going so kindly come after 5 days i asked them i will be charged with interest rate for 5 days then?? They said we cant help you.. So this is a unprofessional business done by them now i have to pay the interest.. Kindly look into the matter and do the needful i'm going to update this on social media.. Because while giving loan they behave nice but for clearing they dont support or help..?? My request to you plz look into the matter and do the needful thankyou