Muthoot — online payment through I muthoot

Address:

683511

I had gold loan with muthoot finance paravoor kavala branch. Yested i am visited on that branch for closing that gold loan. I am trying to pay that amount 13765rs through i muthoot aplication and payment not success but payment diducted my fedaral bank account i lost that money. Then contacted both of customer care mean bank and muthoot till now i didnt get that money return. I need to my money return back you are the responsible person lost my money.