Muthoot — payment made but gold not released

Address:	Bangalore, Karnataka, 560054
Website:	online.muthootfinance.com/HTML/quickpay.html

Hi,
I made a payment to release my gold on september 21, 2017 to muthoot finance through their online portal. The payment was successful.in spite of payment being recognized and my loan account showing the same, the branch manager of muthoot finance mathikere branch is not releasing my gold. I have been running around for the past 5 days for this but am still being put through severe hassles by the branch.
I had a very important family function for which i needed the gold. However, not only did the branch manager not release my jewels and harass me, but now my family had to miss this function as we couldn't go properly. I have been put through a lot of stress by the finance company.
Please please help me.