Muthoot — poor response by employees.

Im here for last 2 hrs. But no one is responding.. Bank manager is busy with his personal phone for last 1 hrs.. Employees are making fun.. I hear to make my full payment of my loan. But their pathetic response.. I ask again and again.. But they saying please wait sir is busy.. I don't what a bank manager doing on phone for last 1 hr. Thank you for pathetic service.. Lots of bank is to give gold loan..