Muthoot — sub: penalty charges during lockdown

Address:

H.NO.V-157, GANDHI COLONY, NEAR SECTOR-21B, NIT FARIDABAD

I have taken the gold loan from muthoot finance on 27.12.2019 of a sum of rs.5, 50, 000/- as the loan interest was decided on 1% interest. I paid the same interest timely for the next two months but the interest of the next third month was not paid on time due to the error showing on the app (Performing server maintenance) and i was gone to the branch for query and cash payment but due to the lockdown the branch of muthoot finance (Sector-21c, faridabad) was closed. As my due date was on 25.03.2020 i tried for the payment before the due date and the next for three days and the charges was regularly going high and i also have done multiple calls to the customer care but there was no response and contact number of branch was going switch off.

And on 28.03.2020 i paid the interest of a sum of rs.8963/- which should be of rs.5425/- as i paid earlier. I paid extra charges of rs.3538/- as a penalty because of daily hike of penalty.

Why the branch staff has not informed to customer as we can pay the same amount without penalty after opening the branch. As you know due to lockdown the impact on our income source was deteriorating so we cannot afford this penalty.

Kindly refund or adjust my penalty on the next months of rate of interest as i have already paid the fourth month interest on 27.04.2020 on time. I also assure you that who are willing to take the loan from muthoot finance i will give the good reference.

Om parkash khanduri
Loan number: 2567/mhp/122
Mob.: [protected]