Muthoot — unfaithful cheat of doing auction without notifying the customer properly by muthoot finance, nager, bazar branch kolkata

Address:	700059
Website:	www.muthootgroup.com

Want to complaint against them. My husband's gold loan account was two months earlier and they didnot auction that one whereas without notifying me they did that auction on my two accounts on 9th september, 2017. Why is this so??? If thats the case, then why muthoot send me the text of last chance to save the auction on my mlbile on 11th september around 22pm??? Please check, the very next day 12th september i sent mail to muthoot and contacted mr sadananda... Well, i need my ornaments back... Whatever the interest dues and the two loan amounts all i will clear... But i need my ornaments back. Who has given that right to auction my ornaments on 9th september and thereafter sending me texts on 11th september saying last chance to pay and save my gold???

I need justice and proper resolution. That's why i am informing this to consumerforum now and also thinking to lodge a complaint against them and proceed legally onwards...

Make it clear, i can clear the dues and main loan amounts.. But why the auction has been done without notifying me??

Thank you,